WASHINGTON — The impact of Friday’s global IT outage is still being felt. A faulty update for Microsoft software shut down everything from banks and hospitals to delivery systems and airlines. While the outage has impacted many businesses, most have regained their footing while Delta Airlines is still trying to recover.
Things are calmer now but we are still hearing from frustrated families who are just making it home and are looking for their luggage.
RELATED: Delta Air Lines says cancellations continue as it tries to restore operations after tech outage
In a statement on Monday, the Transportation Department said it "is investigating Delta Airlines following continued widespread flight disruptions and reports of concerning customer service failures."
On Tuesday, people are still scrambling to find their luggage inside Regan National Airport. More than 400 bags are still at the Delta Baggage Service Offices. Many people we spoke to said they were overwhelmed when they walked over and saw all the bags. It’s taken them anywhere between 10-45 minutes to find their stuff.
“It was a nightmare,” said Joseph Smith who experienced several delayed flights.
Delta Airlines is among the companies still trying to recover from an IT outage connected to cyber-security company CrowdStrike.
“CrowdStrike will definitely be getting a letter from me,” Smith said. “Just to get home probably cost me $3,000.”
Joseph Smith was relieved to finally be home but frustrated with all the hurdles he had jumped just to get here.
“We had confirmed flights and when we got to the airport they switched our flight arbitrarily so then we couldn’t get back into D.C. until about maybe 5 o’clock today,” Smith explained.
“Was supposed to come back on Sunday, my flight was delayed, delayed, delayed and canceled,” Clintonio Chapman said. His bags made it to D.C. while he waited in Atlanta for two more days.
“A little bit of panic, but I tell you what, the Delta staff here they were outstanding. They were very helpful,” Chapman said.
Chapman is among the dozens of people tracking their bags back to D.C. One woman used her AirTag to track hers while another couple drove down after receiving a phone call.
US Secretary of Transportation Pete Buttigieg said his agency opened an investigation into Delta “to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions.”
Although most people aren’t blaming the airline for the chaos, it’s something many say they won’t forget.
“The IT glitch isn’t their fault, uhm but it was very a frontier-ish experience,” passenger Greg Wormley said.
Secretary Buttigieg is asking people who experienced problems and believe Delta has not complied with passenger protection requirements to fill out an air travel service complaint here.