WASHINGTON — Amtrak officially launched a revitalization program after taking over day-to-day operations at Union Station Monday.
According to Amtrak, the program aims to improve operations at one of the nation’s most historic and busiest multimodal hubs and will focus on creating a better customer experience, comfort and security.
The initiative comes after the U.S. District Court for the District of Columbia granted Amtrak the right to take over management and control of Union Station after years in court. The company first filed a lawsuit to take over operations in April 2022.
“A new and exciting chapter is beginning for Washington Union Station,” Amtrak President Roger Harris said. “Amtrak is committing to ensure this historic station remains a vibrant and welcoming place for all.”
Amtrak became responsible for the management and operations of Union Station on Monday. The company says it wants to work to address the safety, security, repair and maintenance of the station, as well as manage the leasing of retail, office and advertising space, kiosks and special events. Planned improvements include more seating for customers, improving traffic flow in front of the station, and modifying boarding processes on the main concourse to reduce congestion and upgrade the customer experience.
Additionally, Amtrak plans to set up an information booth in the main hall to help customers, and more digital and directional signage throughout the station.
While the company will have control of Union Station, it will not be responsible for the parking garage on Columbus Circle.
