WASHINGTON — QUESTION:
Are some Verizon customers who got a free Disney+ subscription really seeing mistakes on their bill?
ANSWER:
Yes, a spokesperson for the company confirmed that they are aware of a "billing error" on some bills. Customers, however, were never overcharged.
SOURCES:
David Weissmann: Public Relations Manager East Area - Verizon Consumer Group
PROCESS:
When Disney+ launched, Verizon offered select customers the streaming service for free. Now some of those customers are warning about a strange charge on their bills for $49.99.
The charge on the bill reads, "Verizon media and apps $49.99." Right below it reads, "Disney+ Monthly $0.00," leaving many people puzzled about what they're being charged for.
So we're Verifying: Are some Verizon customers who got a free Disney+ subscription really seeing mistakes on their bill?
A spokesperson for the telecommunications company confirmed some customers are noticing a minor glitch.
"We've identified a billing error where some wireless customers may see a line item for Media & Apps reflected on their bill," David Weissmann, a Verizon spokesperson, said. "This amount is not being charged to the customer’s bill total. No customer action is needed; we are working to remove the incorrect line item."
Here's how it might look on a bill:
This person was billed $113.35 for three separate charges, but the total due only reflects the first two charges ($3.35 + $110.00) not the last one for "media and apps," ($49.99).
It’s a glitch, a phantom charge you didn’t actually pay for, but it also shouldn’t be there.
Weissman said the error isn't appearing on all customers' bills, or for all customers with Disney+.
So yes, we can Verify some Verizon customers did see a mistake on their bill.