MONTGOMERY COUNTY, Md. — A reported emergency communications issue impacting Verizon wireless customers has been fixed Friday afternoon.
Police in Montgomery County and Charles County first posted on social media about the outage around 7 a.m. Law enforcement said Verizon was aware of the problem and is working to address the problem. By 11 a.m., 911 services had been restored to Verizon customers in the affected areas.
Montgomery County says while the issue persists, callers should dial their district stations rather than 911.
District 1 (Rockville): 240-773-6070
District 2 (Bethesda): 240-773-6700
District 3 (Silver Spring): 240-773-6800
District 4 (Wheaton): 240-773-5500
District 5 (Germantown): 240-773-6200
District 6 (Montgomery Village): 240-773-5700
The Charles County also reported the Verizon issue. Residents in Charles County should dial 301-609-3499 in case of an emergency.
The outage is also impacting customers in St. Mary's County as well. Residents should call 301-475-8016 in case of emergency.
Additional disruptions due to the outage are being reported in Prince George's County.
"Verizon Wireless customers in Prince George’s who are experiencing difficulties reaching 911, may call 301-352-1215 or use Text to 911," Prince George's County Executive Angela Alsobrooks said in a tweet.
No other law enforcement agencies have reported the problem. If we hear of more outages, we will list alternate numbers here. So far, only Verizon customers are affected by the outage.
Verizon released the following statement as they continue to address the issue:
"911 calls are going through for customers throughout the greater DC area and surrounding counties. There is a remaining issue where caller ID and location information is not automatically transmitting to dispatchers in Carven, Charles, Montgomery, Prince George's and St. Mary's Counties. Our engineers are working tirelessly to get the issue resolved but customers can continue to use 911 in case of emergency."
This is a developing story. We are working to gather more details. Stay with WUSA9 for the latest updates as they come in to our newsroom.