ATLANTA — Atlanta-based Delta airlines confirms some of its customers' information may have been compromised after a company it partners with was breached last fall.
11Alive first became aware of the incident after receiving a viewer tip and reached out to confirm the information with the company.
According to Delta, it was informed on March 28 that the company it uses to provide online chat services for customers, [24]7.ai, had been involved in a "cyber incident."
During a time period between Sept. 26 to Oct. 12, 2017, [24]7.ai said certain customer payment information for its clients, including Delta, may have been accessed.
After being notified by of the cyber incident by ]24]7.ai, Delta said it immediately began working to determine what impact the breach may have had for its customers, delta.com and its computer systems. Delta and [24]7.ai both said it also contacted federal law enforcement and confirmed the incident was contained by Oct. 12.
"We are confident that the platform is secure, and we are working diligently with our clients to determine if any of their customer information was accessed," [24]7.ai said in a statement.
11Alive asked [24]7.ai what customer or public financial information may have been exposed, but the company said they are "bound by agreements with our clients and can’t disclose any additional information."
11Alive also asked how many Delta customers could potentially be impacted. The company said even though only a small subset of customers would have been exposed, they couldn't say whether any customers' information was actually accessed or compromised.
In a statement, Delta said:
"We appreciate and understand that this information is concerning to our customers. The security and confidentiality of our customers' information is of critical importance to us and a responsibility we take extremely seriously."
In light of the news, Delta said it would launch a dedicated website at noon EST April 5, where they will regularly address customer questions and concerns. That site will be at delta.com/response.
In addition, Delta said it would be directly contacting customers who may have been impacted by the [24]7.ai cyber incident.
